Taylor Jones
Software Engineer based out of Orlando, Florida.
Experience
Software Engineering LMTS at Salesforce
February 2025 - Present
Continuing the Heroku Platform API Engineering work that I had started as a Software Engineering SMTS. Part of being an LMTS on this team involves taking a stronger lead on projects, team mentorship, and resourcing of our engineering team.
Software Engineering SMTS at Salesforce
June 2022 - February 2025
Joined the Platform API team to work on foundational improvements to the Heroku API. This ranged from complex cross-team features to deep backend optimizations to improve the uptime and stability of the Heroku API.
Customer Centric Engineer (CCE) at Salesforce
October 2021 - June 2022
Helped bridge the gap between Engineering and Support resources for Salesforce Functions. Focused on creating organizational frameworks around supporting a new product, from writing Support playbooks to creating reporting infrastructure for routing customer issues.
Heroku Support Engineer at Salesforce
November 2018 - October 2021
Helped customers solve problems on the Heroku Platform, from advising on general best practices to diagnosing low-level technical issues. This role flexed both technical programming skills alongside written communication and involved an on-call rotation for urgent issues with high value customers.
Writer and Speaker
September 2016 - Present
Writing for companies and blogs around the internet and giving technical talks at conferences and local meetups around the world.
Software Engineer at IZEA
February 2016 - November 2018
Full-stack software role working primarily on The IZEA Exchange. Responsibilities ranged from general bug fixes for releases to developing new features on the platform.
Software Engineer at MotionMobs
June 2015 - February 2016
Full-stack Software Engineer for various client projects. Most notably a redesigned Website and Inventory Management system for Alabama Outdoors.
Web Developer at OCV, LLC
September 2014 - May 2015
Web Development projects creating promotional Wordpress sites for customized mobile apps for local cities and utility services.
Intern at AQ2 Technologies
January 2013 - August 2014
Part of the Auburn University Engineering Co-Op program, working on Check Remittance software for Banks and Non-Profits. Tasked with aiding the QA process to improve releases sent to customers.
Education
Auburn University
Bachelor's degree, Computer Science (2010 - 2015)
Auburn University
Minor, Business (2010 - 2015)